Part 1: Fundamental Techniques In Handling People
1. Don’t criticize, condemn, or complain: people are creatures of emotions and they are motivated by their ego and pride.
2. Give honest and sincere appreciation.
3. Appeal to another person’s interest. The world is full of people who are self-seeking. So, the rare person who unselfishly serves others has an enormous advantage.
Part II: Six Ways to Make People Like You
1. Become genuinely interested in other people.
2. Smile!
3. Remember that a person’s name is, to that person, the sweetest and most important sound in any language.
4. Be a good listener; encourage others to talk about themselves.
5. Give sincere appreciation and praise.
6. Talk in terms of the other person’s interest.
7. Make the other person feel important and do it sincerely.
Part III: Twelve Ways to Win People to Your Way of Thinking
1. The only way to win an argument is to avoid it.
2. Begin in a friendly way.
3. Show respect for the other person’s opinions.
4. If you are wrong, admit it quickly and emphatically.
5. Let the other person do a great deal of talking.
6. Honestly try to see things from the other person’s point of view.
7. Be sympathetic to the other person’s ideas and desires.
8. Start with questions to which the other person will answer – yes!
9. Let the other person feel that the idea is theirs.
10. Appeal to the nobler motive.
11. Dramatize your ideas.
12. Throw down a challenge.
Part IV: Changing People Without Giving Offence or Arousing Resentment
1. Give sincere appreciation and praise about specific issues.
2. Call attention to people’s mistakes indirectly.
3. Talk about your own mistakes first before criticizing the other person.
4. Ask questions instead of giving orders.
5. Let the person save the face.
6. Praise every slightest improvement.
7. Give the person a fine reputation to live up to.
8. Make the fault seem easy to correct.
9. Make the person happy about doing the things you suggest.
Source: How to Win Friends and Influence People Book by Dale Carnegie
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